Refund Policy
30-Day Return Policy
We want you to love your GlowDust™ purchase. You may request a return within 30 days of receiving your order.
To start a return, please contact us at support@glowdust.shop before sending any items back.
Return Requirements
To be eligible for a return, the product must be:
- In its original condition
- Unused and unopened
- In its original packaging
- Accompanied by proof of purchase
For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless they arrived damaged, defective, or incorrect.
Items returned without prior authorization may not be accepted.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us as soon as possible at support@glowdust.shop with your order number and photos of the issue.
We will review the request and work with you to provide an appropriate solution.
Return Shipping
Customers are generally responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving the wrong or damaged product, we will provide further instructions regarding return costs.
Original shipping charges are non-refundable unless required by law or the issue was caused by us.
Exchanges
If you would like a different shade or product, please contact us first.
Once your return is approved, the quickest option may be to place a new order for the item you want.
All exchanges are subject to product availability.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or payment provider may require additional processing time.
Contact Us
For any questions regarding returns or refunds, contact:
GlowDust™
support@glowdust.shop